KXTDCCMS SOFTWARE
Call Centre Management Software
Call Centre Management Software is designed to bring advanced call centre
functions to users of Panasonic PBX systems such as the KX-TD816 and KX-TD1232,
which comes equipped for basic call centre operations.
With this software, these systems can be controlled from a PC through a CTI interface to provide such functions as dynamic call treatment table management, agent management, real-time monitoring and call centre performance analysis
SPECIFICATIONS
| Model | KXA296 |
| Applicable PBX | KXTD1232*/KXTD816 |
| Agent ID Registration | 128 |
| Agent Log-in-per System | 16 |
| Agent Log-in-per ACD Group | 16 |
| Supervisor Log-in-per system |
1 |
| Handsfree Speech | Yes |
| Max. ACD Groups** | 16 |
| Max. Calls per hour | 1000*** |
| CPU | Pentium III 5000MHz |
| RAM | 128 MB |
| HDD | 40MB Free Space |
| OS | Win98/2000/NT4 SP5/ME |
| Copy Protection | Hardware Key (dongle for parallel Port) |
* This software cannot be used with the KX-TD1232 double cabinet.
** One 24 CO Key Digital System Telephone extension is required per system.
A total of 24 calls (talking + ringing + queuing) can be handled per system
simultaneously.
*** Actual performance varies from 60% to 100% of this figure, depending
on the traffic pattern of the PBX.
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